iOS: iPhone isn’t charging
Today I’m starting with my first article for troubleshooting iOS devices. I’ll be taking you through some of the troubleshooting steps you can try if your iPhone isn’t charging.
So having a dead phone when you wake up in the morning with many important tasks to complete and people to keep in touch with can be a nightmare given how much we tend to rely on our devices these days. I’m going to guide you through some troubleshooting steps to try to get your phone back up and working. Also note that these steps will work for the iPad and iPod Touch as well.
I’ve also got video tutorial to guide you through these steps at iOS Device Not Charging, Troubleshooting Guide.
- Try a force restart by pressing and holding the home button and the top button for ten seconds. If you’re using an iPhone 7 press and hold the side and volume down buttons for ten seconds.
- Plug the iPhone into power and leave for an hour, you should see the charging screen. If the charging screen isn’t on after an hour test with a different USB cable, power adapter and power point.
- Also confirm that the connection is free of debris and there is no physical damage.
- Confirm that other electrical devices are working from the same power points.
- If the screen is still black and not responsive then you may need to take the phone in for repair.
Repairs can be done at your local AASP or ARS and you can make an appointment at getsupport.apple.com.
You can get some more information from apple at If Your iPhone, iPad or iPod Touch won’t charge.
I hope that these steps help you resolve your issue.
All content on my website is provided for general information purposes only. The information is provided by Apple Mastery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.